BackFAQ

How do I pay for my order?

Our policy requires payment upon order. To facilitate an easy and secure payment process, Lollylicious accepts Visa and Mastercard payments via ANZ E-Gate offering world-class security,   Paypal - no account required (Visa, Mastercard or Amex). Simply place your order, and the payment options will appear during the checkout process.

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Why am I experiencing an error 'There are no shipping options available'?

This error would indicate that your chosen suburb/postcode currently falls outside our delivery area, or we do not provide delivery to that postcode on your chosen date. You can view our full Delivery Information which will outline all the suburbs that fall within our delivery zones and any exclusions, A small number of suburbs fall within an exception zone which limits same-day service. Try an alternate date and should the problem still exist, Contact Us  and our friendly team will assist where we can.

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Do you deliver on weekends or National Public holidays?

Our standard delivery service is available Monday - Friday. Weekend delivery is available upon request, surcharges apply. Lollylicious standard delivery service takes place during business hours 9am-5pm (6pm residential) Monday- Friday, excluding National Public holidays. Where orders are placed with delivery dates specified on a weekend or National Public Holiday, these orders will be dispatched on the next business day.

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Do you deliver on Special Occasions if they fall on a weekend?

Yes! Lollylicious offer our Special Occasion Delivery service which takes place between 8am and 2pm on SELECTED SPECIAL OCCASIONS. Special Occasion Delivery service allows the delivery date to be requested however we are unable to specify an exact time of day for delivery. The Special Occasion Delivery fee is set at $25 and is payable in addition to the cost of your order. Orders close 2.00pm the day prior. Select Sydney Suburbs Only (Suburb Listing Provided on Occasion). Special Occasion Delivery is only available by Phone Order.

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Where can I send my Lollylicious bouquet?

Lollylicious is a Sydney based business and currently offers delivery to Sydney + Central Coast + Wollongong, please see our Delivery Information for more details. Next day and same day options are available.

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Do you offer Click & Collect?

Lollylicious offers a FREE delivery service to Sydney + Central Coast + Wollongong and Greater Sydney. No çlick and collect' options are available.

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How long will my bouquet last?

Lollylicious bouquets are made fresh to order, ensuring that the recipient receives a product that looks and tastes sensational! Lollylicious bouquets contain a 'Best Before' date. Lollylicious are a NSW Food Authority notified service, and are fully compliant with the relevant requirements pertained within the NSW Food Business legislation and standards of the NSW Food Act 2003. Our products are stored at a temperature of 15 - 20 degrees at all times, and are not refrigerated to remove any possibility of 'inferior' product quality. For this reason, our products remain at their best quality while kept within this temperature range and consumed in accordance with the 'Best Before' date.

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Will my gift arrive on time?

Our standard and same-day delivery service allows a delivery date to be requested, we are unable to specify a time of day for delivery. All deliveries take place during standard business hours 9am - 5pm (6pm residential).

Lollylicious will dispatch your gift as close as possible to your preferred delivery date and time, if/where possible. In some cases your gift may arrive earlier than expected and on the rare occasion delays may occur. These delays can be caused by factors outside our control and we appreciate your understanding if/should this occur.

Lollylicious is unable to deliver on National Public Holidays or weekends. Where orders are placed with delivery dates specified on a weekend or National Public holiday, these orders will be dispatched on the next business day.

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How will my Lollylicious bouquet be packaged?

First impressions are lasting! Lollylicious safely transport and present your bouquet boxed, self contained with a food safe, non-toxic ice-pack (exclusions apply) to keep it cool when in transit.

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What if my bouquet is damaged in transit?

At Lollylicious we carefully package our gifts to ensure a safe transit. In the unlikely event that your bouquet is damaged in transit please Contact Us  within 24 hours of the expected delivery and we will organize a replacement of equal value to be sent back out at no cost to you. Please note that a photograph will be required for the replacement of any damaged goods. 

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What if no one is home?

Lollylicious recommends you use a business address if there is a chance the recipient is not likely to be home. Lollylicious requests that the recipient be available to receive the delivery on the day of delivery.

In your interest, customers are required to provide their 'Authority to Leave' the package at the intended premise (if unattended) to avoid  re-delivery charges. Lollylicious safely transport and present your bouquet boxed, self contained with a food safe, non-toxic ice-pack (exclusions apply) to keep it cool while in transit.

While Lollylicious cannot control environmental factors relating to heat and/or extreme temperatures, this non-toxic ice-pack inclusion proves to assist in maintaining a reasonable temperature for the short period your gift is in transit. Additional Ice Packs are available to purchase, if there are any concerns about heat or unattended premises at the time of delivery.

Please note: Under NO circumstance will we leave any of our products that contain alcohol unattended at a premise or with a recipient under the age of 18. See The Small Print for full details. Products containing alcohol MUST be delivered to a BUSINESS address.

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What if I have supplied the incorrect address?

Should the delivery address supplied by the customer be incorrect or insufficient details, Lollylicious cannot accept any responsibility for any loss experienced. It is the obligation of the customer to supply accurate details at the time of order.

It is your obligation to enter the correct delivery address (where required) and phone number/mobile number details at the time of ordering. If the delivery details you have provided are incorrect, Lollylicious will not supply a refund. Should you wish to send the product again, it will be at full expense to the customer.

To avoid disappointment or additional charges, it is important that the customer supply us with the full and correct address details when placing your order. This will assist us in a smooth delivery without time delay. Please include as much information as possible such as ward, building or block name, room or floor number or classroom/teacher if at a school.

Although we do our best to identify and resolve any addresses that have insufficient details prior to sending them out, it is important that we highlight our policy for returned/undeliverable products.

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What if I want to change my order?

Yes, changes or alterations can be made to orders leading up to 24 hours prior to the selected delivery date. A $10 administration fee applies to any changes or alterations made to orders within 24 hours of the selected delivery date. Orders cannot be cancelled on the day of delivery or if they have been dispatched from our store - these orders will be charged in full. We refer you to our Cancellation Policy outlined in The Small Print

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Can I cancel my order?

We refer you to our Cancellation Policy outlined in The Small Print

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I need to order multiple bouquets, how do I do this?

To ensure that the correct delivery estimates and turnaround times are quoted, bulk orders are best placed directly by emailing our Customer Care team. Minimum notice periods apply. Visit our Contact Us page for contact details.

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Do you offer discounts for bulk/corporate orders?

At Lollylicious we invest a great deal of time in working with many and varied corporate partnerships to achieve the ultimate WOW in the arena of Corporate Gifting.

Please Contact Us if you or your business is looking for the perfect gift that is not only harmonious with your corporate branding, in both quality and exceptional standards, but is the perfect way to further demonstrate the point of difference that your business offers to your clients. Our Corporate Packages are extremely attractive, let us take care of it for you (while you get the rewards!).

Discount exclusions apply during Seasonal Peak periods.

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