Frequently asked questions
You can conveniently pay for your order directly via our secure Squarespace website with Visa, Mastercard, Amex, Apple Pay, Paypal, Afterpay or Zip Pay.
Our online shopping cart makes it simple for you to place your order, with the payment options appearing during the checkout process.
Please note that we do require payment before your order can be crafted and delivered.
WHERE CAN I SEND MY LOLLYLICIOUS BOUQUET?
Lollylicious is based in Sydney. We offer FREE delivery to Sydney, Greater Sydney, Central Coast, Wollongong & Country NSW. A $15 delivery fee applies to orders being delivered to ACT, QLD & VIC. 1-3 Business Day delivery options are available for most Sydney Metro suburbs, Greater Sydney, Central Coast & Blue Mountains areas as well as Wollongong, Newcastle, Country NSW & ACT. 2 - 5 Business Day delivery options are available for VIC & QLD. See our Delivery Information for full details.
DO YOU DELIVER ON WEEKENDS OR NATIONAL PUBLIC HOLIDAYS?
Our standard delivery service is available most weekdays with deliveries usually made during business hours 9am-5pm AEDT (6pm-7pm residential), excluding National Public holidays. If you place your order on a weekend or National Public Holiday, your order will be dispatched on the next business day.
DO YOU DELIVER TO UNITS/APARTMENTS OR SECURE COMPLEXES?
Yes we can deliver to apartments/units and secure complex buildings. Please ensure the apartment/unit number is clearly noted when placing your order. Please advise the recipient to be home to accept the delivery. If the recipient is not home to accept the parcel and the driver can’t access the front door or a reception/mail room or a safe place to leave the parcel it will be returned to the courier depot and a re-delivery charge of $15 may apply. Courier drivers cannot call the recipient on/prior to arrival.
DO YOU DELIVER TO UNI/TAFE OR SCHOOLS?
Yes! We will endeavour to advise our courier to deliver between school hours. If however the school/TAFE is closed on arrival your order will be delivered the following business day.
DO YOU OFFER CLICK & COLLECT?
Sorry, we don’t offer a ‘Click and Collect’ option. The good news is we do offer a delivery service to Sydney, Greater Sydney, Central Coast, Blue Mountains, Wollongong, Country NSW, ACT, VIC and QLD. However if you need to collect your order urgently from our Blue Mountains office this can be arranged by appointment only. Call 1300 664 661 or email us @ orders@lollylicious.com.au to arrange. Let us do the hard work for you by delivering your gift!
I NEED TO ORDER MULTIPLE BOUQUETS; HOW DO I DO THIS?
Bulk orders are best placed by directly emailing our Customer Care team. This is so we can most accurately quote turnaround times and delivery estimates. Minimum notice periods apply. Visit our Contact Us page for contact details.
DO YOU OFFER DISCOUNTS FOR BULK/CORPORATE ORDERS?
Yes! At Lollylicious we invest a great deal of time in working with many and varied corporate partnerships to achieve the ultimate WOW in the arena of Corporate Gifting.
Please Contact Us if you or your business is looking for the perfect gift that is not only harmonious with your corporate branding in both quality and exceptional standards but is the perfect way to further demonstrate the point of difference that your business offers to your clients. Our Corporate Packages are extremely attractive. Let us take care of it for you, while you get the rewards!
Please note discount exclusions apply during Seasonal Peak periods.
HOW LONG WILL MY BOUQUET LAST?
Lollylicious bouquets are always crafted fresh with every order, so that the recipient receives a product that looks and tastes sensational!
Because our bouquets contain chocolate and lollies, they do have a 'Best Before' shelf life. Lollylicious are a NSW Food Authority notified service and are fully compliant with the relevant requirements pertained within the NSW Food Business legislation and standards of the NSW Food Act 2003. Our products are stored at a temperature of 15 - 20 degrees at all times and are not refrigerated to remove any possibility of 'inferior' product quality. For this reason, our products remain at their best quality while kept within this temperature range and we recommend consuming within one week.
WILL MY GIFT ARRIVE AT MY SPECIFIED DAY/TIME?
We do offer a fast turn around delivery service, however we are unable to specify an exact time or date for delivery.
We pride ourselves on making sure your gift arrives as soon as possible. Sometimes courier delays can occur. Please note occasionally your gift may arrive earlier than expected and on very rare occasions delays may occur. These delays can be caused by factors outside our control and we appreciate your understanding if/should this occur.
HOW WILL MY LOLLYLICIOUS BOUQUET BE PACKAGED?
We want your recipient to be completely blown away by their Lollylicious bouquet, which is why all our bouquets are individually boxed for safe transport. On warmer days we suggest you purchase a food safe, non-toxic ice-pack to keep your order cool whilst in transit. In extreme warm conditions we will also take additional measures with packaging to ensure the coolest transit possible. If you’re worried about heat with the delivery being left at an unattended delivery address, additional ice-packs are available to purchase, and you can easily add them to your shopping cart before finalising your order.
WHAT IF MY BOUQUET IS DAMAGED IN TRANSIT?
We always take extra care with the packaging of our bouquets, so they arrive safely. In the unlikely event that your bouquet is damaged in transit please Contact Us within 24 hours and we’ll organise a replacement of equal value to be sent back out at no cost to you. Please note that we do need to see a photo of the damaged goods before we can organise a replacement for you.
Conditions apply. Lollylicious will not replace products damaged due to being left unattended in the sun all day, left unattended overnight, or left at the wrong address. Lollylicious reserves the right to replace, or refuse to replace, damaged product on a case-by-case basis.
WHAT IF NO ONE IS HOME?
In your interest, you are required to provide your 'Authority to Leave' the package at the delivery address (if unattended) – this is so we can avoid having to pass on any re-delivery charges.
Please note: Under NO circumstance will we leave any of our products that contain alcohol unattended at a premise or with a recipient under the age of 18. Products containing alcohol must be delivered to and signed for by a person over the age of 18. Products containing alcohol are preferred to be delivered to a business address. See the terms and conditions for full details.
All our bouquets are boxed for safe transport and on very warm days food safe, non-toxic ice-packs are available to purchase to keep your order cool when in transit. While it’s impossible for Lollylicious to control environmental factors like extreme temperatures, purchasing and including a non-toxic ice-pack assists with maintaining a reasonable temperature for the short period your gift is in transit. If you’re worried about heat with the delivery being left at an unattended delivery address, additional ice-packs are available to purchase, and you can easily add them to your shopping cart before finalising your order.
WHAT IF I HAVE SUPPLIED THE WRONG ADDRESS?
Oops! That’s okay, accidents happen. So long as you Contact Us prior to your order being dispatched, one of our friendly team members will help correct the delivery address for your gift. In rare cases, this might make delivery difficult or impossible, but we will always do our best to make sure your gift is delivered on time.
If you gave us the wrong address or didn’t give us enough info to get the delivery to your intended recipient, and the delivery has already been made (including if the gift is in transit), Lollylicious cannot accept any responsibility for any loss experienced.
It’s the obligation of the customer to supply accurate details at the time of order. That means it’s up to you to enter the correct delivery address and phone number/mobile number details at the time of ordering. If the delivery details you have provided are incorrect, Lollylicious will not supply a replacement or refund. If you would like to send the product again, it will be at full expense. You can read more in the terms and conditions.
To avoid disappointment or additional charges, please make sure you give us all the right info and make it as detailed as possible – for example, tell us the ward, building or block name, room or floor number or classroom/teacher if at a school. This will assist us in a smooth, on time delivery.
WHAT IF I WANT TO CHANGE MY ORDER?
Yes, changes or alterations can be made to orders prior to dispatch – Contact Us to discuss your needs with our friendly team.
Orders cannot be changed or cancelled once they have been dispatched and are in transit - these orders will be charged in full. You can read our Cancellation Policy outlined in the terms and conditions.
CAN I CANCEL MY ORDER?
Orders cannot be cancelled once they have been dispatched and are in transit - these orders will be charged in full. You can read our Cancellation Policy outlined in the terms and conditions.
MY QUESTION ISN’T LISTED HERE ON THE FAQ – HELP!
No worries! Please Contact Us so that one of our friendly team members can help!